EU Import Taxes
There may be additional customs and import taxes to pay by the customer on receipt of their goods. Each country handles this payment differently, some require payment given to the courier when delivering and other countries require payment to the postal depot before it is sent out to be delivered. This may cause unforeseen delays.
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):
https://ec.europa.eu/consumers/odr